## SDGE onboarding failures

Mar 4, 2026 at 4:34am EST

### Affected services

- Leap Connect
- San Diego Gas & Electric

### Resolution

We observed that ~15% of all SDGE onboarding processes are failing. Affected users cannot complete SDGE utility authorization and are redirected to the error page.

We've released an attempt to fix this issue, we'll monitor if it's working.

### Affected services

- Leap Connect
- San Diego Gas & Electric