Migration of Leap’s login s... | Leap
Migration of Leap’s login system
Timeline
Jan 19, 2026 at 3:00am EST – 4:00am EST
Affected services
- API
- Portal
Resolved
Jan 19, 2026 at 4:00am EST
We have finished migrating all users over to the new environment. We'll proactively monitor our systems. If you have any problems logging into Leap's Partner Portal or using our API, please contact your Partner Success Manager.
Updates
Jan 19, 2026 at 3:58am EST
The migration of the staging environment has been completed. We're now migrating the production environment.
Jan 19, 2026 at 3:44am EST
Our infrastructure has been prepared for the migration, and we are currently rolling out the changes to our staging environment. We will provide further updates in the next ~10 minutes.
Created
Jan 19, 2026 at 3:00am EST
Leap is improving its login system to become more scalable for the future. We will be doing a migration on Monday, January 19, to implement some changes. Please read this message carefully to understand what’s changing.
What impact will I see?
- This migration only applies to users who are using Leap’s Partner Portal, as well as API users that use JSON Web Tokens (JWTs) to authenticate using Leap’s /v1.1/login endpoint.
- Partners who are integrated against Leap’s API with API keys are unaffected by this migration.
What’s changing?
- You can use a single login for the staging and production environments moving forward. If you currently have different passwords for both environments, you can use your production password for both environments after the migration is done. As a result of this, you won’t be able to manage user accounts through the staging Partner Portal anymore.
- The migration will be seamless - there is no need to change your password for the production environment. Your user account will be migrated over automatically when you login, regardless of whether you use Leap’s login page or the /v1.1/login API endpoint. No action is required from your side.
- Leap’s login page will have a modern look with more consistent Leap branding.
- The email from which account invitations and password resets come, will change from account-verification@notifications.leap.energy to invitations@leap.energy.
When is Leap going to apply these changes?
The time slot below was intentionally chosen to be outside of US business hours.
📅 January 19, 2026
- 03:00 AM – 04:00 AM US Eastern (EST)
- 12:00 AM – 01:00 AM US Pacific (PST)
Using Leap’s API? Prepare for some error messages
If you’re using JWTs to authenticate against Leap’s API, there might be a small time window of approximately 15 minutes in which you might see a few 401, 403 or 5xx responses coming from Leap’s API. Normal operations will resume when the migration is done.
We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager.
Affected services
- API
- Portal